Query Payment Status

You can query the accuracy and status of your receipt by entering the reference number written in the Serial No field on the receipt in the field below.

Exclamation

Dear Customer,

This notice is provided to inform you about illegal betting and gambling activities and the related legal and criminal liabilities, and to protect the security of Moneymate accounts/cards.

In accordance with the relevant legislation;

Lending your accounts to third parties, sharing your account access information (password, SMS, verification code, etc.) or carrying out transactions based on others` instructions increases the risk of illegal activities such as fraud or money laundering being carried out in your name. This may result in legal and criminal liability for you. We strongly remind you not to share your account access information with anyone, any person or institution, not to make your accounts available for use by third parties, and to contact us immediately through the channels 444 8 669 / info@moneymate.com.tr in case of suspicious situations.

  • Under Law No. 7258; operating illegal betting and gambling, acting as an intermediary for such activities, or providing any opportunity for these activities constitutes a crime.
  • In accordance with Law No. 5549 on Prevention of Laundering Proceeds of Crime; users who perform transactions on Moneymate accounts in their own name but on behalf of others may face criminal liability if they do not notify this situation in writing before the transaction.
  • Within the framework of Law No. 6493 on Payment and Securities Settlement Systems, Payment Services and Electronic Money Institutions and related regulations;

If it is detected that Moneymate cards or accounts are used for money transfers to illegal betting sites, the relevant accounts and/or cards may be immediately closed or restricted from use.

All legal and criminal liability that may arise from the use of your Moneymate account or card in illegal betting transactions or allowing third parties to use them belongs to the user.

For the protection of your account and card security, we strongly request that you perform your transactions only in your own name and in accordance with the legislation.

We present this information for your attention.

Moneymate Logo
  • Türkçe
  • English
Login/Sign Up
  • Corporate
    • Moneymate
      • About Us
      • Mission & Vision
      • Our Values
      • Information Society Service
      • Fees and Limits
      • Why Us?
    • Management
      • Corporate Governance
      • Organization Chart
    • Legal Notices
      • Regulatory Framework
      • Applicable Regulations
      • Operating License
      • Personal Data Protection Law (KVKK)
      • TÖDEB Individual Customer Arbitration Committee
      • Prohibited Products
      • Contracts and Annexes
      • Information Notice
  • Wallet
  • Transfer
  • Payments
  • Contact
    • Contact Us
    • Agents
    • Frequently Asked Questions
    • TÜRKÇE
    • ENGLISH
  • Login/Sign Up

LEGAL NOTICES


Legal Notices

  • Regulatory Framework
  • Applicable Regulations
  • Operating License
  • Personal Data Protection Law (KVKK)
  • TÖDEB Individual Customer Arbitration Committee
  • Fraud and Deception
  • Prohibited Products
  • Contracts and Annexes
  • Information Notice
  • Regulatory Framework
  • Applicable Regulations
  • Operating License
  • Personal Data Protection Law (KVKK)
  • TÖDEB Individual Customer Arbitration Committee
  • Fraud and Deception
  • Prohibited Products
  • Contracts and Annexes
  • Information Notice

Regulatory Framework

Law No. 6493 on Payment and Securities Settlement Systems, Payment Services and Electronic Money Institutions published in the Official Gazette dated June 27, 2013 and numbered 28690.


Regulatory Framework

Applicable Regulations

Regulation on Payment Services and Electronic Money Issuance and Payment Service Providers published in the Official Gazette dated December 1, 2021 and numbered 31676;


Applicable Regulations

TÖDEB Individual Customer Arbitration Committee


Information Text Regarding the Customer Arbitration Committee Regulation Containing Information Regarding the Customer Arbitration Committee

Customer Arbitration Committee Information Brochure Customer Arbitration Committee Application Form

Operating License Published in the Official Gazette Dated December 17, 2024 and Numbered 32755


Operating License

Personal Data Protection Law (KVKK)


KVKK Data Protection and Processing Information Text Personal Data Protection, Processing, Storage and Destruction Policy

KVKK Information Request Application Form KVKK Explicit Consent Text

KVKK Biometric Explicit Consent Text

Fraud and Deception


Cyber Crimes Payment Institutions Guide

Guides (MASAK) National Struggle (MASAK)

International Struggle (MASAK) Typologies (MASAK)

Frequently Asked Questions (MASAK) Financial Institutions Risks (MASAK)

Anti-Money Laundering Information Text

Prohibited Products


Prohibited Products

Contracts and Annexes


Undertaking Within the Scope of Law No. 5411 Undertaking Not to Engage in Foreign Currency Trading Framework Agreement Merchant Agreement Spending Dispute Form

Information Notice


Security Information Privacy Policy Information Security Policy Complaints Management Policy Pre-Transaction Notice for One-Time Payment Services Important Notices and User Information Account Usage Authorization Notice Independent Audit Report – 2024 Independent Audit Report – 2025

Corporate
  • About Us
  • Management
  • Legal Notices
Our Services
  • Wallet
  • Transfer
  • Payments
Contact Information
info@moneymate.com.tr
444 8 669
0(212) 979 95 50
Oruçreis Mah. Tekstilkent Cad. Koza Plaza B Blok No:12A/Kat 24 İç Kapı No:241 Esenler/İstanbul

Moneymate Elektronik Para ve Ödeme Hizmetleri A.Ş. 17.12.2024 tarihinde lisans almış, Türkiye Cumhuriyet Merkez Bankası (TCMB) tarafından yetkilendirilmiş bir Elektronik Para ve Ödeme Hizmetleri Kuruluşudur. Faaliyet iznimizi görüntülemek için buraya tıklayabilirsiniz.

5549 sayılı Suç Gelirlerinin Aklanmasının Önlenmesi Hakkında Kanun uyarınca görünürde kendi adına fakat gerçekte başkası hesabına ya da menfaatine hareket eden kimse, Moneymate ile işlem yapmadan önce kimin hesabına ya da menfaatine hareket ettiğini Moneymate’e yazılı olarak bildirmek zorundadır. Aksi takdirde cezai yaptırıma maruz kalır.

Follow Us on Social Media!

Linkedin Instagram Facebook X Youtube
  • Frame Contract
  • Terms of Use
  • Privacy and Security
  • Fraud and Deception
  • KVKK
  • Spending Objection Form
  • Contact
Moneymate ©