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Dear Customer,

This notice is provided to inform you about illegal betting and gambling activities and the related legal and criminal liabilities, and to protect the security of Moneymate accounts/cards.

In accordance with the relevant legislation;

Lending your accounts to third parties, sharing your account access information (password, SMS, verification code, etc.) or carrying out transactions based on others` instructions increases the risk of illegal activities such as fraud or money laundering being carried out in your name. This may result in legal and criminal liability for you. We strongly remind you not to share your account access information with anyone, any person or institution, not to make your accounts available for use by third parties, and to contact us immediately through the channels 444 8 669 / info@moneymate.com.tr in case of suspicious situations.

  • Under Law No. 7258; operating illegal betting and gambling, acting as an intermediary for such activities, or providing any opportunity for these activities constitutes a crime.
  • In accordance with Law No. 5549 on Prevention of Laundering Proceeds of Crime; users who perform transactions on Moneymate accounts in their own name but on behalf of others may face criminal liability if they do not notify this situation in writing before the transaction.
  • Within the framework of Law No. 6493 on Payment and Securities Settlement Systems, Payment Services and Electronic Money Institutions and related regulations;

If it is detected that Moneymate cards or accounts are used for money transfers to illegal betting sites, the relevant accounts and/or cards may be immediately closed or restricted from use.

All legal and criminal liability that may arise from the use of your Moneymate account or card in illegal betting transactions or allowing third parties to use them belongs to the user.

For the protection of your account and card security, we strongly request that you perform your transactions only in your own name and in accordance with the legislation.

We present this information for your attention.

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Shape Your Financial Future with Moneymate!


We offer secure, fast and modern financial solutions for individuals and businesses.

your mate, your Moneymate


Become Individual Customer Become Corporate Customer Become Agent

Your trusted and fast financial solution: Moneymate!

  • 1 Download the App
    Download the Moneymate app from the App Store or Google Play.
  • 2 Create an Account
    Register with your email address or phone number.
  • 3 Verify Your Identity
    Complete the identity verification steps for security.
  • 4 Transfer Money
    Send your money securely and quickly.

Why Moneymate?

  • Check IconLow Commission – Instant Transfer
  • Perform money transfers instantly and at low cost.

  • Check IconContinuous Access
  • Send money without being dependent on banks, at the time you want.

  • Check IconMoneymate to Moneymate Free
  • Money transfer is completely free on the same platform.

Why Should You Choose Moneymate?

Outstanding Features of Moneymate

Professional Support

Get professional support in your transfer and payment transactions with our specialized team.

All Services in One Panel

Transfer, payment, POS and wallet solutions in the same platform.

Affordable Pricing Policy

Perform low-cost and advantageous transactions with low commission and transparent prices.

Reliable and Fast Transaction Experience

Safely perform low-cost money transfers and payment transactions in seconds with our strong infrastructure.

Moneymate's Mobile App

Moneymate mobile application can be downloaded from App Store or Play Store.

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Our Business Partners

Frequently Asked Questions

You can find answers to the most frequently asked questions about payment transactions, money transfers and our services here.

If you couldn't find what you were looking for, you can contact us from our contact page to get detailed information.

What is E-money?

E-money is a digital currency that is stored in your Moneymate wallet.

What is Electronic Payment Institution?

Electronic payment institution is a financial institution that allows you to perform money transfers, withdrawals and payments. It is not a bank but provides similar financial services.

What is E-money Company?

E-money company is a Central Bank of Türkiye, licensed financial institution that lets users store, send, and spend money digitally. It’s not a bank, it doesn’t hold deposits, but offers payment and transfer services.

What is Digital Wallet?

    Digital wallet allows users to:

  • Check IconManage their balances
  • Check IconSend and receive money
  • Check IconAdd cards and make payments
  • Check IconMake bill/subscription payments in a mobile app.
What is Cashback?

Cashback is a reward system that gives users a certain amount of cashback on their purchases. For example, in a %5 cashback campaign, the user who spends 100 TL will receive 5 TL back.

What is FAST Transfer?

FAST Transfer is a system that allows users to perform money transfers instantly and easily. It uses the IBAN, phone, email or KOLAS information to allow users to send money 24/7.

What is Prepaid Card?

Prepaid card is a pre-paid card that allows users to spend up to the amount loaded on the card. It can be used for cash withdrawals, online payments and physical POS usage.

What is Moneymate Domestic Money Transfer?

With Moneymate, you can perform domestic money transfers 24/7, including weekends and public holidays.

How to Perform Domestic Money Transfer?

From the application or web interface:

  • Check IconSelect the money transfer option
  • Check IconEnter the recipient information
  • Check IconDetermine the amount and confirm the transaction

Your transaction will be completed quickly.

What are the Money Transfer Options?

With Moneymate:

  • Check IconMoney transfer to IBAN
  • Check IconMoney transfer to credit card
  • Check IconMoney transfer to name
  • Check IconYou can make money transfers through Moneymate agents.
What is Moneymate International Money Transfer?

With Moneymate, you can perform international money transfers as well. The transfer method and service scope may vary depending on the country of the recipient.

Can Domestic Money Transfer be Done on Weekends?

Yes. Moneymate allows domestic money transfer transactions including weekends and public holidays 24/7.

Is there a Limit for Domestic Money Transfer?

Yes. There are daily and transaction-based limits for money transfers, depending on the legal regulations and user verification levels.

What are the Requirements for Performing Domestic Money Transfer?

To perform a money transfer:

  • Check IconYou must be 18 years old or older
  • Check IconCreate a Moneymate account
  • Check IconComplete the necessary verification processes when required
  • is required.

Can I Perform Money Transfers on Behalf of Third Parties with a Moneymate Account?

No. Only individual users can perform money transfers on their own behalf. Performing transactions on behalf of third parties is not allowed.

Is My E-money and Moneymate Account Safe?

Yes. E-money companies are regulated and compliant with legal requirements. Your balance is securely stored in your accounts and Moneymate ensures secure login and transaction controls.

Is a Bank Account Required to Use Moneymate?

No. Moneymate does not require a bank account to open a wallet account. However, a bank account may be required for some transactions.

Is Opening an Account Free?

No. The fees for opening an account and performing transactions are clearly shown before the transactions are made.

Why is Identity Verification Required?

Identity verification is required to:

  • Check IconEnsure security
  • Check IconPrevent fraud
  • Check IconComply with legal obligations
What Happens if Identity Verification is Not Performed?

Accounts that do not perform identity verification may have limited transaction limits and some services may not be available.

Moneymate Cüzdan (Müşteri) Hesabı Nasıl Açılır?

Henüz bir Moneymate hesabınız yok mu? Hemen Şimdi Oluştur butonuna tıklayarak başvurunuzu yapabilirsiniz.

  • Check Icon

    Açılan sayfada gerekli bilgileri eksiksiz doldurun.

  • Başvurunuzu tamamladıktan sonra hesabınızı kolayca kullanmaya başlayabilirsiniz.

    Moneymate hesabınızla hızlı, güvenli ve pratik finansal işlemler yapmanın keyfini çıkarın!

Moneymate Cüzdan (Müşteri) Hesabı İle Neler Yapabilirim?

Moneymate'in cüzdanı, hem bireysel hem de kurumsal kullanıcıların finansal işlemlerini hızlı, güvenli ve pratik bir şekilde yönetmelerine olanak tanır.

Bireysel Müşterimisiniz?
  • Check Icon

    Kolay Para Transferi: 7/24, banka hesabına ihtiyaç duymadan para transferlerinizi gerçekleştirin.

  • Check Icon

    Fatura Ödemeleri: Elektrik, doğalgaz, su, telekom gibi faturalarınızı anında ödeyerek zaman kazanın.

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    Online Alışveriş ve Ödeme: Dijital alışverişlerinizde pratik ödeme yöntemleriyle güvenli işlemler yapın.

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    Nakit Çekim İmkanı: Bakiyenizi banka hesabınıza aktarabilir veya Moneymate temsilci noktalarından nakit çekebilirsiniz.

  • Check Icon

    Esnek Yükleme Seçenekleri: Kredi kartı, banka havalesi veya temsilci noktalarından kolayca para yükleyin.

Kurumsal Müşterimisiniz?
  • Check Icon

    Toplu Ödeme İşlemleri: Tedarikçilere ve çalışanlara toplu para transferleri yaparak ödeme süreçlerinizi düzenleyin.

  • Check Icon

    Ödeme Entegrasyonu: İşletmenizin ödeme sistemlerine entegre edilebilen cüzdan çözümümüz ile müşterilerinize modern ödeme seçenekleri sunun.

  • Check Icon

    Fatura Tahsilatı: Kurumsal faturalarınızı online olarak takip edip, ödemelerinizi hızlıca gerçekleştir.

  • Check Icon

    Nakit Yönetimi ve Raporlama: Tüm finansal işlemlerinizi gerçek zamanlı izleyin, nakit akışınızı optimize edin ve detaylı raporlar alın.

Cüzdan Hesabı Nasıl Kapatılır?

Moneymate Cüzdan (Müşteri) hesabınızı kapatmak için kullanıcı arayüzünde yer alan destek talebi bölümünden başvuru yapabilir, müşteri hizmetlerimiz ile iletişime geçerek talebinizi iletebilir veya şirket merkezimize yazılı bildirimde bulunabilirsiniz. Ayrıca, kurumsal web sitemizin iletişim sayfası üzerinden e-posta göndererek de hesabınızın kapatılmasını talep edebilirsiniz. Tüm başvurularınız değerlendirilerek en kısa sürede işleme alınır ve gerekli süreç tamamlandıktan sonra hesabınız güvenli bir şekilde kapatılır.

How to Open a Virtual POS Account?

Don't have a Moneymate account yet? You can apply by clicking the Create Now button.

  • Check Icon

    Fill in the required information completely on the opened page.

  • Check Icon

    After completing your application, you can easily start using your account and virtual POS service after selecting a business account and uploading the necessary information and documents requested by Moneymate to the system, and upon approval by our relevant unit.

What is the Use of Virtual POS Account in My Business?

Moneymate Virtual POS provides a payment infrastructure that facilitates your business's e-commerce or online payment processes. Without needing to make separate agreements with banks, you can receive payments through all banks' virtual POS systems thanks to the integration and contract provided by Moneymate. While improving customer experience with secure and fast payment transactions, you can efficiently manage your business's cash flow.

Will I Encounter Surprise Deductions and Additional Charges?

Moneymate Virtual POS is designed to make businesses' payment processes transparent and cost-advantageous. It offers services with transaction-based advantageous commission rates without additional costs such as entry fees, integration fees, inefficiency fees, monthly or annual fixed fees. This system, which can be easily integrated into websites, enables your business to receive online payments quickly and reliably.

Can I Use Moneymate Virtual POS If I Don't Have an E-Commerce Site?

Even if you don't have an e-commerce site, you can easily receive payments by creating special payment links for your business thanks to Moneymate's "Click to Pay" solution. With this method, you can send secure payment links to your customers via SMS, email or social media channels, and manage your collection processes quickly and practically.

Which Bank Cards Can Be Used for Transactions with Moneymate?

Thanks to a single agreement and integration you make with Moneymate, you can perform single payment or installment transactions from all domestic bank and credit cards, and receive payments from prepaid cards. Additionally, you can accept payments in single payment form with foreign Mastercard and Visa cards. In this way, you can easily manage your transactions by offering wide payment options to your customers.

Who Does Moneymate Serve?

Moneymate serves businesses that are taxpayers throughout the country and individual members. With various payment and payment collection solutions such as B2B, E-Collection, Virtual POS, Payment by Link, Marketplace, Card Storage, Mobile POS, Recurring Payment (Subscription Model), it facilitates and makes the payment processes of SMEs and individuals more efficient.

Is Moneymate Secure?
  • Check Icon

    Moneymate has a PCI DSS certificate in accordance with the highest level of data security standards, and ensures payment security for businesses and card security for their customers with its expert staff. Businesses using Moneymate are freed from the need to establish security infrastructure or employ additional personnel.

  • Check Icon

    The system's infrastructure is supported by strong filters against fraud by expert software staff, and all payments are monitored by fraud monitoring teams. Approval is not given to transactions in suspicious situations.

  • Check Icon

    Moneymate provides a secure payment environment for your customers with encryption methods, SSL-certified payment page and PCI-DSS compliance. These measures reduce customer concerns during payment transactions and increase payment conversion rates.

What Description Do Paying Customers See on Their Card Statements?

If you are a business owner using Moneymate Virtual POS, your customers' card statements may show Moneymate or your domain address or your business's title/signboard name in cases supported by banks. Other banks that do not support the infrastructure may show a description as "Moneymate ODEME" on the statement. This is done to provide a clear reference for your customers regarding the payment transaction.

Why Should You Use Moneymate Virtual POS?

Moneymate Virtual POS facilitates your payment processes and increases customer satisfaction by offering various advantages to your business.

  • Check Icon

    Fast Payment Transfer: Payments you receive are transferred to your account the next day, so you can manage your cash flow regularly and securely.

  • Check Icon

    Wide Payment Options: You can receive payments with domestic VISA, MasterCard, AMEX and TROY cards, as well as foreign VISA and MasterCard credit and bank cards.

  • Check Icon

    Card Storage: You can securely store customer card information and perform fast payment transactions.

  • Check Icon

    Moneymate Click to Pay Convenience: For businesses without a website, you can create product-specific payment links and easily receive payments by sending them to your customers via SMS.

  • Check Icon

    Transparent and Competitive Pricing: You will not encounter hidden or surprise fees such as entry fees, integration fees, per-transaction fees. The most suitable commission rates are determined for you by evaluating your activity and monthly turnover.

  • Check Icon

    Easy Management and Reporting: You can manage all your transactions from a single panel and analyze your financial data with detailed Excel reports.

  • Check Icon

    High Security Standards: We ensure the security of customer information with PCI DSS certificate and advanced encryption methods, and minimize fraud risks with fraud prevention systems.

How to Open an Invoice Payment Account?

Don't have a Moneymate account yet? You can apply by clicking the Create Now button.

  • Check Icon

    Fill in the required information completely on the opened page.

  • Check Icon

    After completing your application, you can easily start using your account and invoice payment service after the necessary information and documents requested by Moneymate for individual/corporate wallet user or business account are submitted to us and approved by our relevant unit.

  • Check Icon

    If you wish to act on behalf of Moneymate and its account to mediate invoice payments, you can request agent authority from our system, provided you are a taxpayer, and after submitting the information and documents requested by Moneymate, you can easily start using your agent account upon approval by our relevant unit.

Which Invoices Can I Pay with Moneymate Payment Account?

With your Moneymate User account, you can perform your payment transactions much more easily and quickly. With the opportunities offered by Moneymate, you can easily pay your bills even on weekends, public holidays or outside working hours. You can instantly and securely pay your electricity, natural gas, water, telephone (home, business, mobile) and other institutional bills without needing a bank account, just by using your Moneymate User account.

You can quickly perform your invoice payment transactions, save time and easily manage all your payment processes through a single platform.

What are the Invoice Payment Methods?
  • Check Icon

    With Moneymate Wallet: From your Moneymate User account, you can easily make payments for invoices belonging to you, your business or a family member from your existing balance. You can use the balance in your account to pay any invoice you wish, completing your transaction process quickly and securely.

  • Check Icon

    Online Payment via Moneymate Website: Through Moneymate's website, you can quickly make payments for invoices and similar payments belonging to you or your business.

  • Check Icon

    Via Moneymate Agents: Through Moneymate agents, you can also make invoice payments on behalf of third parties. Agents are located at local points to receive your invoice payments and complete your transactions securely.

All these payment methods speed up your transactions while providing a secure payment infrastructure. Moneymate is designed to provide a user-friendly experience at every step.

Can Invoice and Similar Payments be Made on Behalf of Third Parties with a Moneymate Account?

To make invoice and similar payments (Electricity, Natural Gas, Water, Home & Business Phone, Mobile Phone and other institutions) on behalf of third parties, it is required by law that you have a Moneymate account and are a Moneymate User authorized to act on their behalf. Users with agent authority can securely perform such transactions and easily complete payments.

What is Required to Pay Invoices as Your Agent?
To become an Agent;

You must be a legal or real person taxpayer.

After creating your Moneymate account, in line with your request for agent authority, the information and documents requested by Moneymate must be submitted to us completely. Upon approval by our relevant unit, you can mediate invoice payments with agent authority.

What are the Benefits of Performing Invoice Payment Activities as a Moneymate Agent?
  • Check Icon

    Generate Additional Income: You can earn additional income by offering invoice payment services in your existing business without any extra cost or personnel employment.

  • Check Icon

    Increased Customer Traffic: By increasing customer traffic to your business, you get the opportunity to promote your own products or services, not just for invoice payments.

  • Check Icon

    Diversify Your Income Source: In case of any stagnation in your business's main activity, the invoice payment service creates an alternative income source for you.

  • Check Icon

    Secure Your Earnings: By diversifying your business's income sources, you can make your earnings more secure.

  • Check Icon

    Increased Awareness: Your business's brand awareness increases by being recognized not only in its own field of activity but also as a Moneymate agent.

  • Check Icon

    Reliability and Prestige: With the Moneymate infrastructure, your regional business is accepted as a trusted and prestigious business nationwide.

  • Check Icon

    Widespread Promotion: Your business name and contact information are published as your agent on platforms and web pages provided by Moneymate.

  • Check Icon

    Enhance Your Corporate Image: As a Moneymate agent, you can strengthen your business's corporate image by using corporate standard signs and materials in your business.

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Contact Information
info@moneymate.com.tr
444 8 669
0(212) 979 95 50
Oruçreis Mah. Tekstilkent Cad. Koza Plaza B Blok No:12A/Kat 24 İç Kapı No:241 Esenler/İstanbul

Moneymate Elektronik Para ve Ödeme Hizmetleri A.Ş. 17.12.2024 tarihinde lisans almış, Türkiye Cumhuriyet Merkez Bankası (TCMB) tarafından yetkilendirilmiş bir Elektronik Para ve Ödeme Hizmetleri Kuruluşudur. Faaliyet iznimizi görüntülemek için buraya tıklayabilirsiniz.

5549 sayılı Suç Gelirlerinin Aklanmasının Önlenmesi Hakkında Kanun uyarınca görünürde kendi adına fakat gerçekte başkası hesabına ya da menfaatine hareket eden kimse, Moneymate ile işlem yapmadan önce kimin hesabına ya da menfaatine hareket ettiğini Moneymate’e yazılı olarak bildirmek zorundadır. Aksi takdirde cezai yaptırıma maruz kalır.

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